Return Policy

Last updated: 21 August 2025

This Return Policy explains how Black Bubble Solutions Ltd (“we”, “us”, “our”) handles refunds for payments made via Tipd (the “App”).

What Tipd is: Tipd facilitates voluntary tips from customers to users (e.g., workers/creators) for services provided outside the App. Tipd does not sell physical or digital goods within the App.

1) Refunds

All tips are final. Once a tip is authorised and successfully processed, no refund will be issued.
Because tips are discretionary payments for services performed outside the App, there are no returns or exchanges.

This does not affect any non-waivable rights you may have under applicable law.

2) Unauthorised or mistaken payments

If you believe a payment was unauthorised, fraudulent, duplicated, or charged in error (e.g., card charged but the in-app status failed to update), contact us promptly so we can review.

When you write to us, please include:

your Tipd username and the email tied to your account;
date/time, amount, and currency of the payment;
the last four digits of the card (if applicable); and
any relevant screenshots or reference IDs.

We may also direct you to your bank/card issuer or the payment provider to resolve certain issues.

3) Payment processing

Payments in Tipd are processed by third-party payment service providers. Their terms may apply to authorisations, settlement timing, and dispute handling. (App Store/Play Store purchase refunds—if applicable—are handled by those stores under their own terms.)

4) Chargebacks & disputes

If you raise a chargeback with your card issuer, we may provide evidence to the issuer about the transaction (for example, timestamps and authorisation logs). Repeated or abusive disputes may lead to account restrictions.

5) Contact

For questions about this policy or help with a specific transaction:

Black Bubble Solutions Ltd, 3rd Floor 86-90 Paul Street, London, United Kingdom, EC2A 4NE.
Email: support@tipd.co

Quick summary

Tips are final and non-refundable.
No goods are supplied via the App; therefore no returns.
For suspected errors or unauthorised payments, email support@tipd.co with details.

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